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FAQ

Our FAQ section provides quick answers to the most common questions about orders, shipping, returns, and account access. It is designed to help you find the information you need easily and without delay.

If you can’t find the answer to your question in the FAQ, you are always welcome to contact our support team for further assistance.


Customer service

  • FAQ
    • Ordering
    • Payment
    • Shipping
    • Return policy
    • Warranty
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FAQ

Account Type: Private vs. Commercial

The type of account—whether commercial or private—does not affect your access to the page. Once you sign up and complete your registration, your account will be added to the customer group. As long as you remain part of this group, the page will stay accessible to you at all times. This means there is no difference in functionality based on your account type. Whether you have a commercial or private account, you will have the same access. Your access is determined solely by your membership in the customer group.
If you are no longer part of the customer group, your access to the page will be removed.

Why can’t I access certain pages?

Access to certain pages is limited to customers who are part of the customer group. If you’re unable to view a page, it likely means your account has not yet been added to this group. To ensure quick and automatic access, please make sure you sign up using the correct email address—typically the one associated with your customer account or organization. This helps us recognize your registration and place you in the appropriate group without delay. If you believe you should already have access but still cannot view the page, please contact support so we can assist you.

Shipping & Delivery

We process and ship your order as quickly as possible. Delivery times depend on your location and courier. Shipping costs, if applicable, are shown at checkout. For any questions about your delivery, please contact our support team by filling in the contact form.

How do I report a damaged or defective product?

To report a damaged or defective product, please contact our support team as soon as possible. Include your order number and a clear description of the issue. If possible, also add photos of the damage or defect to help us assess the situation quickly. Once we’ve received your report, we will review it and get back to you with the available solution, such as a replacement or refund.

Warranty Coverage

Our warranty covers hardware defects that occur under normal use, with a warranty period of 90 days from the date of purchase. If your product has a manufacturing or technical defect within this period, it is eligible for warranty support such as repair, replacement, or refund depending on the situation.

Please note that damage caused by external factors is not covered under warranty. This includes, but is not limited to, drop damage, water damage, or any other form of self-inflicted damage. If you are unsure whether your issue is covered, please contact our support team for assistance.
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Customer service
  • FAQ
  • Ordering
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  • Return Policy
  • Terms and conditions
  • Contact
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  • Cookie Policy
  • RMA
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